Question 1

What does Apotoe Imports do?

Accepted Answer

We source products from verified international suppliers and coordinate the full import journey — procurement, freight, customs, warehousing, and delivery — through one premium platform.

Question 2

Who can use Apotoe Imports?

Accepted Answer

Businesses of any size that need reliable access to global products: retailers, wholesalers, resellers, and distributors. You can also register as a partner (reseller, representative, or marketplace seller).

Question 3

How do I submit an import request?

Accepted Answer

Create a free account, open the Requests area of your dashboard, and describe the product, quantity, and destination. Our procurement team returns a full quotation with itemised landed cost.

Question 4

How is payment secured?

Accepted Answer

Every transaction runs through your Apotoe Wallet. Funds are held in escrow and release to suppliers as agreed milestones are completed. All wallet actions are PIN-protected and auditable.

Question 5

What is the difference between the Marketplace and a custom import?

Accepted Answer

The Marketplace lists ready-to-ship inventory you can buy immediately. A custom import (product request) is when we source specific products to your specification, typically in bulk.

Question 6

Do you handle customs and duties?

Accepted Answer

Yes. Our customs team manages documentation, HS classification, duty calculation, and clearance for every import order, with milestone updates as clearance progresses.

Question 7

How long does an import take?

Accepted Answer

Timelines depend on origin, freight mode, and customs. A typical sea shipment runs 6–10 weeks; air freight can complete within 2–3 weeks. Your quotation includes an indicative timeline.

Question 8

Can I track my shipment?

Accepted Answer

Yes. Every import order shows a live milestone timeline covering procurement, shipping, customs, and warehouse receiving — visible from your customer dashboard.

Question 9

What happens if something goes wrong?

Accepted Answer

Marketplace orders are covered by our dispute protection. For custom imports, our operations team investigates issues, and escrowed funds do not release until agreed milestones are met.

Question 10

How do I become a partner?

Accepted Answer

Visit the Partners page and apply for the reseller, representative, or marketplace seller programme. Our partnerships team will reach out to onboard you.

Everything you need to know before you import.

Ready to start importing with confidence?